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Ensign International
0
Cart0
  • Ties
  • Bows
  • Pocket Squares
  • Accessories
    • Belts
    • Cufflinks
    • Scarves
    • Suspenders
    • Socks
    • Vests
      • Matching Bows
      • Matching Pocket Squares
      • Matching Ties
  • Brands
    • Ensign
      • Bows
      • Pocket Squares
      • Scarves
    • Limited Edition Range
    • Louis Cheval
    • Medici
      • Bows
      • Pocket Squares
      • Ties
    • Pinoti
      • Ties
      • Cufflinks
  • Stock Range
    • Bridal Collection
    • Satin Collection
    • Matte Satin Collection
    • Self Stripe Collection
    • Spots & Stripes Collection
    • Striped Satin Collection
    • Vest Fabrics Collection
  • Tie Conversion Services
  • Home
  • Shipping

Shipping

DELIVERY POLICY

 

Order Confirmations

You will receive successful order confirmation with Invoice/Order number via email - ensure your email address is correct when checking out or signing up. You will also receive tracking information by email once the order has been dispatched.

 

Your Correct Delivery Address is important !

You are the best person who can ensure Your address is correct.

Our system automatically sends your order to our warehouse with the address that you enter, we will address your parcel in the same way that you provide it us.

Please ensure your address is correct and only contains the essential information. For example, your address should read the same as your electricity or gas bill.

 

If you are unsure on how to write your address, then contact us first and we can direct you

Postcodes can contain up to 15 different suburbs, ensure you list your correct suburb.

Only include the essential details. Return to sender is not free, so, should your parcel be returned to us due to improper address, then you as the buyer must pay for the return shipping both ways or should a refund be requested upon arrival back to our warehouse then the return shipping, on top of any restocking fees and original freight paid will come out of the refund.

 

DO NOT

Add extra information on your street address

Add extra suburbs for example Frenchville ROCKHAMPTON or Blacktown SYDNEY

 

Can I pick up?

You sure can ! Some items can be picked up from our Marrickville NSW 2204 warehouse. Please contact us before with the list of items you want and we will let you know if its possible. Some items come from other areas and will need to be dispatched to you

 

How Long?

Stock Items 2 -10 business days

Custom Items 1 weeks to 8 weeks

You should allow to 2-10 business days for most of our immediately available items to be delivered to you. Check your tracking number to see if you have multiple boxes.

Sometimes not all parcels are delivered together.

 

Custom items that require more work than picking off a shelf will take longer. If you are ordering a custom tie or product from us then please read the time frames on the product or give us a call or email.

 

Holidays here and abroad can affect the delivery of your item depending on where we are sending your parcel to, as well as the performance of postal services which we cannot control. We cannot be held liable for late deliveries due to postal service.

The majority of items are sent from our Australian Marrickville NSW location, in the event that we dispatch from another location you account online will be updated with tracking infomation for your other parcel.

Where is My Tracking number?
Your tracking number will be located online in your account once you are logged in. Your tracking number will be within your order.

Some items which are not shipped from our Marrickville warehouse may not update automatically with a tracking number.

 

Delivery Time Frames

Most items are dispatched from our Sydney warehouse located in Erskine Park 2759.

We provide an estimation of when you will receive your parcel on the product page OR You can use Australia posts delivery calculator to your own postcode here

Items not shipped from our Sydney warehouse may take a little longer.

Customised items like ties and scarves will take longer due to the extra manufacuring time

 

How much does shipping cost?

Shipping depends on your location and order contents. Some items have free shipping. You will get a shipping cost prior to paying and an estimated shipping cost will appear on the prouduct.

Enter your postcode and country and click calculate.

International shipping for all almost all our products is available including customised neckwear and scarves.

 

How will my order be shipped?

We use several different methods:

Australia Post Eparcel - Regular and Express

Australia Post Gold Express Satchels

Go Logistics

 

 

I have very particular delivery instructions

Australia post cannot cater for very specific instruction other than Authority to leave. If you have a very particular delivery requirement please consider organising your own courier.

Contact us before your place the order so we may collaborate with you.

Here are some recommend delivery options for you that you can book yourself for door to door.

 

Contact us first to get your box dimensions and weights so you can complete your own pick up.

  • Temando

  • Ship 2 Anywhere

  • Sendle

 

Call before Delivery / Can the Courier call me?

Unfortunately we don't have any options for the courier to call you prior to your delivery. If you need this then consider organising your own courier to pick up from us.

 

I accidently put my neighbour’s address on my order

Go and say howdy neighbour ! You would be surprised at how nice people are !

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Copyright © 2018 Ensign International
ABN: 33 099 732 886
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ensign International’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Ensign International’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 3 Mitchell Street, MARRICKVILLE, NSW, 2204, AU. Our ABN is 33 099 732 886. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

YOUR PRIVACY AND INFORMATION

What information do we collect and how do we use it?

When you make a purchase on ensign.com.au or send us a message requesting assistance or information about any of our products and/or services, you acknowledge that by providing us with your personal information you consent to our collection, use, and disclosure of this information both for the purposes for which it was collected and also to communicate with you about a related or ancillary reason which could include but is not limited to the following reasons:

  • To process and fulfil the order you have placed, including communicating its status, and contacting you about delivery
  • To respond to your request for product or service information
  • The date and time of your visit to the site
  • Administer and manage the services we provide you
  • To third party service providers that assist us with the fulfilment of your order
  • For reporting purposes, or compliance in line with our legal obligations
  • To prevent fraud against yourself, Ensign, or another third party
  • To seek your feedback in relation to the products or services you have purchased by way of a product review
  • To improve our website


In order to fulfil all or any of the criteria above, you agree that we may contact you by the most appropriate method and this may include; email, SMS, MMS, mail, social media, or telephone.

YOUR ACCOUNT

If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

To purchase Goods via the Site, you may create an Account or check-out as a Guest.

If you check out as a Guest, full access to functionality on the Site may not be available to you including order history, order status, address book and receipt of additional marketing communications or access to tracking number.

In order to create an Account, you must provide personal details and contact information

Regardless of whether you create an Account or check out as a guest you warrant that the details you provide to Us are accurate and correct and you accept the responsibility that fulfilment of your order is predicated on the information you have provided to Us is correct at the time of ordering.

You must contact Us immediately if you believe someone else has access to your Account.

We reserve the right to modify your personal Accounts and/or Orders where the information provided is discontinued or obsolete, incomplete, incorrect, misleading, inactive for a reasonable period, or We have not been able to contact you using the information provided with your Account or Guest account, and/or where We believe your Account is being used for purposes that do not comply with these Terms and Conditions.

We reserve the right to modify or terminate an Account or Account details at Our absolute discretion, including the right to delete, merge or amalgamate duplicate Accounts held by you. We make no warranty to the completeness of the information that you provide Us.

Where We choose to use third-party services in conjunction with this Website, including secure payment options for purchasing Goods from the Site, you may also be required to create and maintain a separate account that may include personal and financial account details. You must comply with the terms of use with these third-party websites.

Non-compliance with these third-party websites may limit your ability to Order, be provided with Goods, rebates or bonus offers in conjunction with your Purchase.

INFORMATION SECURITY

We will take all reasonable steps to protect all personal or company information from misuse, loss, unauthorised access, modification or disclosure.

Your information is stored securely in an electronic form. For example, only personnel requiring access to the information are allowed access. All personal, company or confidential information is stored in secured premises or in electronic databases requiring logins and passwords.

Some information is kept for a number of years to comply with legal requirements. Any personal information that is no longer needed is destroyed.

ACCESS AND CORRECTION

You can request access at any time to view and correct any personal information that we hold. We will process your request promptly within a reasonable time. There is no fee for requesting access to your information. You may ask us at any time to correct personal information held by us about you which is incorrect or out of date.

We aim to ensure that all information we hold, which we collect, use or disclose is accurate, complete and up to date. You should promptly notify us if there are any changes to your personal information.

RATINGS AND REVIEWS

You acknowledge and agree that Ensign reserves the right to publish part or all of any submitted reviews or ratings these may include first name and suburb of participants.

CHANGES TO OUR PRIVACY POLICY

Ensign reserves the right to modify this privacy policy at any time to meet legislative requirements. If changes are made, they will be reflected here in this policy. You are invited to contact Ensign via phone or email if you have any questions or concerns regarding this policy.